Terms and Conditions

Accepting these terms

These terms govern your access to our games, content, account features, customer support, and other services. Our Privacy Policy and any rules that apply to a particular game or promotion also form part of your agreement with us.

By registering, accessing, or using our services, you confirm that you have read, understood, and accepted these terms. If you do not accept them, you must stop using our services. We may update these terms, and your continued use after a change means that you accept the revised terms.

Eligibility

You must be at least 18 years old or have reached the legal age for online gambling where you live, whichever age is higher. You are responsible for checking that online gambling is lawful in your place of residence.

Residents of the United Kingdom may not register or play for real money. We may update our restricted-jurisdiction list at our discretion.

You must provide true, complete, and accurate information and keep your personal details current. Our services are for personal, non-professional use. You may not play for another person, let anyone else use your account, or use a virtual private network, proxy, or another method to disguise or manipulate your location.

Your account

Only one active account is allowed per player. You are responsible for keeping your username and password confidential and for activity and transactions made through your account.

We may refuse service or close, lock, suspend, or limit an account. Cheating, fraud, bonus abuse, false information, collusion, chargebacks, exploiting software faults, automated play, and threatening or harassing our staff may lead to account action and the loss of associated balances, bonuses, winnings, or privileges.

You may ask customer support to close your account at any time. A deactivated account remains closed for at least 72 hours before we can consider a request to reactivate it.

Deposits and withdrawals

Deposited funds must come from a payment source legally owned by you and held in your name. The minimum deposit is $10 or the cryptocurrency equivalent, and the maximum for one transaction is $1,000. Individual payment methods may display their own requirements in the cashier. All wagers are final and non-refundable, and we may limit or refuse a wager.

Withdrawal requests are subject to internal review and verification. The minimum withdrawal is $20 or the cryptocurrency equivalent. We may request full KYC documentation before processing a withdrawal. Wherever possible, withdrawals return to the original deposit method.

Real-money deposits must be wagered at least once before withdrawal. If this requirement is not met, we may cancel the request or apply a processing fee of up to 10%. Subject to our processing criteria, you may qualify for one instant payout within a 24-hour period. Further requests during that period enter standard processing.

Promotions

Only one promotion may be active at a time unless a specific offer says otherwise. Promotions may also be limited to one per player, household, internet address, and device. When specific promotion rules differ from these general rules, the specific promotion rules apply.

Bonus funds are for play and are not withdrawable. The original bonus amount is deducted from your balance or winnings when you request a withdrawal. You must meet the applicable wagering rules, game restrictions, maximum cashout, and other offer conditions. We may change, cancel, or withdraw a promotion at our discretion.

Games and fair play

Game outcomes recorded on our servers are final. If the result shown on your device differs from the server record, the server record controls. We may add, remove, or change games and service features without prior notice.

An incomplete game abandoned through player inactivity may be ended after 30 days. Wagers and potential winnings from that game round then become void. Winnings caused by a game, software, account, random number generator, or human error are also void.

Privacy and communications

We collect, use, store, and protect personal information under our Privacy Policy. We may request identity or supporting documents when reviewing withdrawals, suspicious activity, linked accounts, or legal and regulatory requirements.

If you opt in to promotional communications, we may send account updates, promotions, and other relevant messages through available channels. You can opt out of marketing by using the unsubscribe instructions in a message or by contacting customer support.

Complaints and liability

Send a complaint through customer support with your username, the incident date and time, and a full description. We log and review complaints, aim to give an initial response within 48 hours, and aim for full resolution within 14 days depending on complexity. Matters requiring escalation are reviewed by management, whose decision is final unless applicable law or regulation requires otherwise.

We are not responsible for interruptions or malfunctions caused by hardware, software, devices, networks, servers, internet connections, or telephone lines on your side or ours. You agree to indemnify us and our associated providers and partners against claims, losses, costs, damages, and reasonable legal fees resulting from misuse of our services, breach of these terms, or winnings claimed through error or prohibited conduct.

Keen Sage International Limited, registration number 92606, Samoa, operates Slotbunny, which is licensed and regulated by the Government of the Autonomous Island of Anjouan, Union of Comoros, under licence No. ALSI-202505052-FI2.