Contact Us

Contact support

Our customer support channels are available 24/7. For real-time assistance, open live chat. You can also email us at [email protected].

Our team can help with account questions and cryptocurrency deposit steps. If you need clarification before using our services, contact us and describe what you need help with as clearly as possible.

Submit a complaint

You can send a complaint by email or through live chat. Include as much relevant detail as possible, such as your username, the date and time of the incident, and a full description of what happened. This helps us review the matter accurately and respond more efficiently.

We log and review every complaint. We aim to provide an initial response within 48 hours and a full resolution within 14 days, although the time needed may depend on the complexity of the matter.

Escalation

If a complaint needs escalation, our management team reviews it and makes a final decision. That decision is final and binding unless applicable law or regulation requires otherwise.

When following up, use the same support channel where practical and provide the details connected with your original complaint so our team can identify the existing record.