Privacy Policy

Information we collect

We collect personal information needed to provide, improve, and maintain our services. Identification and contact information may include your full name, email address, residential address, phone number, username, date of birth, and other details you give us.

Financial information may include cryptocurrency wallet addresses and your deposit and withdrawal history. Technical and usage information may include your internet address, device identifiers, operating system, browser type and version, location data, cookies, and activity while using our services.

We may also hold records of emails, live chat conversations, feedback, and survey responses. Verification and due-diligence information may include government-issued identification, proof of address, source-of-funds or source-of-wealth information in some cases, and other KYC or AML information required by law or our internal policies.

How we use your information

We use personal information to create, manage, and maintain your player account. It helps us process deposits, wagers, and withdrawals and allows our customer support team to respond to enquiries.

We use relevant data to verify identity, age, and location and to meet legal, regulatory, KYC, and AML obligations. We also use it to detect, prevent, and investigate fraudulent, unauthorised, or suspicious activity.

Technical and usage information helps us improve service functionality, game offerings, and the overall player experience. When you have opted in, we may use your contact information to send promotional offers, newsletters, and information about new games or features.

Data minimisation and retention

We aim to collect only the personal information necessary for specific purposes. These purposes include checking account and identity information, processing transactions and payments, personalising the gaming experience, and meeting legal and regulatory obligations.

We review our collection practices to limit the amount of information we hold. We retain personal data only for as long as necessary to fulfil the purposes for which it was collected.

Sharing and confidentiality

We do not sell or rent your personal data. Identity-verification and fraud-prevention services may be involved where needed. Any handling of information remains subject to applicable legal and compliance requirements.

We treat identity details, account information, wagering history, and communications as confidential. Emails, live chat messages, and communications through other channels are not published or shared on public forums or platforms. Information may be disclosed when required by law, ordered by a governing authority, or necessary to meet legal obligations in an applicable jurisdiction.

Verification and security reviews

We may ask for verification information before a withdrawal or when our systems identify suspicious activity or similarities between accounts. Requested material may include government-issued photo identification, proof of address, a selfie holding identification, payment-card evidence with sensitive details masked, or information from a financial institution where a legal or regulatory authority requires it.

Winnings from a no-deposit bonus require valid government-issued photo identification before withdrawal processing. Verification requests help us protect accounts, investigate suspicious activity, and meet our obligations.

Cookies and similar technologies

We use cookies and similar tracking technologies so our services function properly, remember preferences and settings, and support a more personalised experience. They also help us analyse traffic, user behaviour, and campaign effectiveness and assist with fraud prevention and security.

Your information

Rights concerning personal data depend on applicable law. You can contact customer support if you have an enquiry about the information connected with your account or how we handle it.